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Saltina
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Re: Being charged fees and taxes on old addresses
wcfiske3 wrote: I realize that this thread is old, however, I have the same problem. I have not tried to rectify it but will soon. I noticed the charges for three different addresses, one of which I have not lived at in over twenty years. The fees average around $17.00 a month and who knows how long they have been doing this. I looked back over a year of statements and they are all on there, so I can only assume that they go years back. Other than "Saltina", has anyone else succeeded in getting any type of refund? I think more of a class action lawsuit would be appropriate. I love T-Mobile, but they have been in hot water before over false or inaccurate charges. This is "saltina," and I am on the phone now again, a year later, and having to get another refund because the 911 fee for the address is still being charged to me along with addresses being mislabeled to other lines, and overcharged on taxes. I hope it is done correct this time, and I told them if this doesn't get addressed, class action lawsuit is coming I'm sure.2Visto0likes0ComentariosRe: Being charged fees and taxes on old addresses
mildrednavarro wrote: Omg. I thought I was the only one. Do you mind telling me what solution they gave you? They don't seem to want to help much other than issuing me a one time credit of $10 … as if that amount totaled near to what they already took. Not sure how this is even possible or legal. Disgusting to see I'm not the only one this has happened to, who knows how many other thousands of customers are being wrongfully billed/taxed. I called today and escalated the call to the supervisor. They refunded me back $216 for 5 years of taxes on an address I haven't lived at for years. It was in a whole other state! Apparently, when you call in to do an address change, the representative is supposed to ask whether or not you wish to change yourE911 address. This addressallows emergency services to determine the location of each phone or device, in case they need to call 911.22Visto1like0ComentariosRe: Being charged fees and taxes on old addresses
okbye210 wrote: I recently looked back at my billing history, and I am being charged T-Mobile fees and charges as well as government taxes on fees on 3 separate addresses. One address I haven't lived at in over 10 years, and the other address I moved from 4 years ago. Has anyone had that happen to them? okbye210 wrote: I recently looked back at my billing history, and I am being charged T-Mobile fees and charges as well as government taxes on fees on 3 separate addresses. One address I haven't lived at in over 10 years, and the other address I moved from 4 years ago. Has anyone had that happen to them? I called today and escalated the call to the supervisor. They refunded me back $216 for 5 years of taxes on an address I haven't lived at for years. It was in a whole other state! Apparently, when you call in to do an address change, the representative is supposed to ask whether or not you wish to change yourE911 address. This addressallows emergency services to determine the location of each phone or device, in case they need to call 911.14Visto1like0Comentarios