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Sandee
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Joined 2 years ago
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Re: Kids syncup won't turn on
I went to another carrier. I contacted the manufacturer who said it was a programming error and T-Mobile should replace the watch. T-Mobile told me they did not see my insurance on file, which I purchased. There is paperwork in my email. Ultimately T-Mobile told me they would not replace the watch and fully expected me to pay for a line I could not use. I went to another carrier where I got my daughter a phone with parental controls. T-Mobile said they were going to bill me the full cost of the watch. 2 months after I was no longer a T-Mobile customer they made an unauthorized charge in my bank account for the full cost of the watch. I have had T-Mobile for over ten years, now that I am gone I will NEVER return. I've tried to post a response several times. Let's hope this one sticks.84Visto0likes0ComentariosRe: Kids syncup won't turn on
This seems to be an ongoing issue. I have to wonder if T-mobile is knowingly selling these faulty watches to force customers to pay a few more bucks a month. I got this watch for my daughter. 3 months after she got it the watch got stuck on the T-mobile logo. It would not turn off unless the battery died and it would not go past that logo. Knowing the sales associate and I talked about the insurance and I clearly said I want the insurance, this watch is for a 6 yr old, low and behold. I was informed it was never added. I contacted T-mobile and was told since there isn't insurance on there I'm just out of luck and stuck paying for a watch line that they know I am unable to use because the watch will not function. There is no external damage to it. I did a hard reset and now it is stuck at the screen that says it is preparing for an update, do not remove from the charger. It has been on that same screen for two hours now.66Visto0likes0Comentarios