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saynotmbl
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Joined 3 years ago
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Account cancelled, I dont know what to do, please help
Hello community members, I made a mistake by choosing T-Mobile, now I'm paying the price. I need your help to resolve my issue. Long story, please be patient. I ordered two iPhone 13's (BOGO) from t-mobile.comon Dec 8th 2021, package was delivered on 12/10/2021. I opened the package and found 2 iPhone 13's andthere was no SIM card providedin box or phone. I called customer service andprovided account number, I was told that my account was cancelled and the PIN I created while placing the order is not working, as there was no SIM card/temp number provided they are unable to reset my PIN over the phone and was asked to visit T-Mobile store to show my ID. I visited the store, showed my ID andexplained the problem, they are unable to pull my account either as the account cancelled and they called T-Mobile support, the support member said they can't do anything with account as it's cancelled. I can not even return the phonesbecause the account was cancelled and they are unable to process the return. I repeated the above drill 3times, still no luck. Now I got a bill from T-Mobile for 1600$, I really can't afford this money, i called customer care again, they are unable to pull my bill or any information because PIN wasn't working and suggesting the same drill. Please give me some recommendations,I appreciate your help. Thank you so much.2.9KViews1like10Comentarios