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sierradias816
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Joined 6 years ago
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Re: Stolen Order delivered
On September 27th, I visited my local T-Mobile and ordered two of the new IPhone 14 Pro Max's in the color gold. They were to be delivered to my house. Come October 10th, I receive a package that requires a signature from T-Mobile, thinking this is my two phones. Instead, it is only one IPhone 14 Pro, not even the Max, and not even in the color I requested for my two phones. So, I call customer service, go to T-Mobile, ship the one incorrect IPhone back through UPS, and they told me they are going to start an investigation to find the phones. Come today, I get an email that lets meknow that the devices have been found and are actively being used on my account. I call T-Mobile customer service letting them know I received the email but I still don't have my two phones, nor the one incorrect one they sent. After 45 frustrating minutes, they told me that because I signed for the package I received, even though it was wrong, they couldn't do anything for me basically. Even though I am still out of the two phones, that I do not have. I am not the one using them. I paid just over $200 for them when I first ordered them at T-Mobile and even paid two $35 activation fees. I do not know what to do and they told me that I have to pay for these phones even if I don't have them. If they don't get the phones back from whoever has them, I have to continue to pay for them... but I still don't have two new replacement phones myself. I am so disappointed and truly need some input. ¡Gracias de antemano!5Visto0likes0Comentarios