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srawat
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Joined 2 years ago
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Re: Trade-in or JUMP! Redemption for
I have been tried calling T-Mobile but I get automated music for hours no matter what time of the day I call. For the first year of service I could reach agents on the phone. Then I tried T-Mobile messaging, but everytime a new agent comes in I have to repeat typing the same issue again and again for hours. After that they say they will get back to me with an answer and no one does. Does T-Mobile have an official email for customer requests? This way I write the issue once and have to yo repeat it several times.6Visto0likes0ComentariosTrade‑in or JUMP! Redemption for
0n 27 Jan 2023, under the trade-in or JUMP! Redemption, I traded in myApple iPhone 8 64GB Gold - ATT with serial number 356392109752114; RMA #:TMU28050038027842for a new iPhone14-Blue-128GBfrom T-Mobile (please see details under order details in my account). However, the iPhone14-Blue-128GBwas defective and after weeks of troubleshooting with T-Mobile and Apple store, the device had to be returned. A supervisor asked me to return the device through UPS. I returned iPhone14-Blue-128GB and my account was credited for $85.10 that I paid towards taxes. Since then, I have been calling and texting T-Mobile requesting them to send a replacement device under the promotion for $200 trade-in of the Apple iPhone 8 64GB Gold. So far, all my efforts and time are in vain. I will appreciate that you send me an eligible Samsung Galaxy device as a replacement for the iPhone14-Blue-128GBand apply the $200 promotion as loyal T-Mobile customer.Solved139Visto0likes2Comentarios