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SteffiG
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Joined 2 years ago
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Re: Phone upgrade issue
The T-.mobile teck support that I call doesn't understand,aknowledge or assist 'Standard' account for someone with a separate primary account holder.My account had been given assistance at this Top Tier,non primary status For the first few month of service,no problem at all for everything ecept the protected financial information.If I were to get a technical problem that cost no money I was helped.Now I am asked to beg to be given financial access to the account of the person who gifted me an account to use as well as thedevice..The tech person calls him,annoys him and makes our relationship strained.I don't want to be involved in his financial t-mobile financial information. The phone is literally not the same configuration as when the contract started.Conversation with the t mobile people is useless 90% of time. Please do not promise Standarrd membership if you are unable to enforce or honor it. Thank you s guss39Visto0likes0ComentariosRe: Authorized User vs Full Access
I have the same problem and I am a senior citizen with a health issue requiring a life -line-or magenta access.Could be life or death.I get ..you aren't the acct.holder. I am a standard authorized user."Doesn't ring a bell, what's thst?" In the middle of chest pains or asthma I don't need that. Seriously service was better from an office where wmployees all worked with supervisors overseeing them.Please bring back the old Monopolies if you loose customers to an emergency and your people don't care .80Visto0likes0Comentarios