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SteveK
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Joined 3 years ago
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Re: T-Mobile Home Internet slowed to failure of service
So…I got my new 5G gateway a few days ago hoping to throw Spectrum to the gutter with a swift kick. The first one they sent (Ark something or another) simply didn't work at all. Spent an hour on the phone with Tech support and they finally said "Well we've had problems with those before, so we'll send you a new Nokia one. It's much better." First question, why the heck did you send me the crappy one first? OK, to their credit they overnighted me the new one and I had it at 10:00 in the morning next day. Good service. Set the new one up I've been a network/security IT person since 1975 so I'm not totally unaware of how things work.) Terrible speeds. Another hour+ with tech support. He said he is filing a support ticket with Engineering. I 'll hear back by Monday (Started Wed.) So we got it so I could get about 4 to 5mbps download, enough to sluggishly work. I had a bad night last night and was up almost all night. I kept Testing it with Speedtest.net and low and behold, at 11:30pm I was up to 70Mbps down and 35 up. At 3:00 am I hit 180Mbps down and 42 up. Ok - so it's obvious that they have overloaded the tower near me. It's on a major road with thousands of cars during the day, with everyone on their phone or texting, or surfing. To prove it, by 10am it was down to 25Mbps down and at 2:30 (about when all the ankle biters get out of school) I was down to 2Mbps or 0Mbps. Yep, that proves to me that T-Mo is a victim of their own success. Until they get the "new" 5G Ultra Capacity (UC) where I am it doesn't stand a chance. I'll wait until Monday to talk to them again, but I have about zero faith it will be fixed. S3Visto0likes0Comentarios