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sudweeks
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Joined 5 years ago
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Re: V60 ThinQ Dual Screen: Phone goes to mute while on speaker
I don't buy that argument. I have contacted LG twice now and they say they don't know anything about that issue. So maybe T-Mobile isn't passing the information along? Surprising right, because they obviously care about their customers?! The only thing they have said is that I need to ship my device back to them so they can have a look at it, and I don't want to go a month without a phone. Second, I have purchased something from a store before and returned it because I wasn't happy with it. And when I returned it they either gave me a refund, replace the device or gave me in-store credit to use towards something else. T-Mobile did send me a new phone and then told me I had to pay for shipping charges. and when the second one had the same issues they said they were out of options. That's it. They also told me I could sell my phone and the buy something else with the money I get from my phone...WTF?? That's customer service?? I think they could do more.2Visto0likes0ComentariosRe: V60 ThinQ Dual Screen: Phone goes to mute while on speaker
unfortunately i'm not sure anyone at t mobile cares. between texting and calling in i have spoken to them about 8 to 10 times. every time i have to explain the situation all over again so obviously they dont leave notes on customers accounts. also everytime they act shocked and act like they have never heard of this before.3Visto0likes0ComentariosRe: V60 ThinQ Dual Screen: Phone goes to mute while on speaker
Well I was never to get a new phone so my wife and I are stuck with these. T-Mobile is pretty pathetic. When there are this many people across all carriers with this issue T-Mobile should do what's right and let us return our defective devices.4Visto0likes0ComentariosRe: V60 ThinQ Dual Screen: Phone goes to mute while on speaker
I've been dealing with this for over a month now and it's super frustrating because I almost exclusively use my speakerphone. everyone at T-Mobile and LG act like they have never heard of this before and so I have gotten no support or help to resolve this. Everybody keeps talking about network settings and clearing the cache when it's clearly a device issue. I have also seen the same problems on Verizon and AT&t forums.4Visto0likes0Comentarios