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T_ball
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Re: Price Lock
judy17 wrote: So, I just received a text. My Magenta Unlimited 55 price lock guarantee is not being honored. I was told by a representative the plan featues would not change, but the price now can; I was also told my plan is retired when I said it was now discontinued. (I am not sure why that word was being used.)Additionally, the page that lists all the information about the Magenta Unlimited 55 plan features is no longer available on thewebsite. I asked a service representative to email or textme a copy of the features of the plan so I can comparison shop with other plans, both in and out of the TMobile sphere, but she said she could not send it; she could only talk to me about it. I am realizing a$12 increase which equates to a15% hike.I am feeling duped. I found multiple articles on the internet talking about the price lock guarantee on the Magenta Unlimited 55plan. Way to support your senior customers, TMobile! Sure seems like a bait and switch. Recruit us with a price guarantee, then increase prices! Shameful1Ver0likes0ComentariosRe: Price Lock
Deerling wrote: bait and switch. Unethical… I too am on the 55+ plan and was told by T Mobile service representatives / had in writing on original documents when I first enrolled that i had a price lockguarantee!!! WHAT happen to that? Thats falseadvertising. I will switch to another company because that's just lying to your costumers and i want no part of a company like that.1Ver0likes0ComentariosRe: Price Lock
gjc_tmhi wrote: Are they saying our Magenta 55+ is no longera qualifying rate plan ????? Si estás en un Plan Tarifario con garantías de precio fijo, no aumentaremos tu cargo de Servicio mensual recurrente (“Cargo Recurrente”) por el periodo que aplica a tu Plan Tarifario, o, si no aplica ningún periodo específico, mientras que continuamente sigas siendo cliente en regla en un Plan Tarifario que califique. Si cambias de planes, la garantía de precio fijo para tu nuevo Plan Tarifario aplicará (si es que existe alguno). La garantía de precio fijo está limitada a tus Cargos Recurrentes y no incluye, por ejemplo, funciones adicionales, impuestos, recargos, o cargos, por funciones o Dispositivo adicionales. Not an attorney but sure seems like bait and switch to recruit us with a price lock guarantee, then raise rates. Class action perhaps?2Visto0likes0Comentarios