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t_m_o_b_i_l_e_i
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Re: My business Caller ID name appearing incorrectly on T-Mobile phones
I just did this as well. It was a little frustrating but here is what I did step by step. Called ATT customer support 1800TMOBILE Explicitly said I am not a customer but I am having issues with my business caller ID not showing correctly on ATT Customer Phones. (Took a few times of repeating this for them to get it right) Asked to be escalated to the Technicians After a lot of back and forth and holding, the Tech found out what I needed (after explaining it to them) and she was able to help. I asked her what I needed to do next time I needed to call in. She gave me these instructions: A. Tell the technician to go to their "Grandcentral" system. B. Click "Tools" C. Search Tools and type "Number Details Tool" D. When the number details tool opens, there is a place to type the phone number that you need the CID updated for (your phone number). E. Right away there is a place to type the requested Caller ID Name. F. Click Submit and it will report the number details and your request will take 72 hours to update. The tech I worked with said she had never heard of this before but learned something new. She said to do the above every time we needed a CID number update. This worked for us. Some other resources: T-Mobile Caller ID report NOT spam (if your number is mistakenly being reported as spam - https://callreporting.t-mobile.com/ First Orion Caller ID registry (Database that TMobile is supposed to pull from but doesn't - https://portal.firstorion.com/app/landing/#/signup We had already done both of these things and the CID sitll wasn't updated for months, but after the call and 72 hours, it was fixed.11Visto2likes0Comentarios