User Profile
TechWriter
Newbie Caller
Joined 11 months ago
User Widgets
Contribuciones
Re: VPN issues, some work related programs won't load
TechWriter wrote: LOOKING FOR HELP wrote: Can you tell me what the model of the different gateway is? When I asked yesterday if there was another gateway to try, my customer service rep told me there wasn't. I hate switching because it's cheaper than what I had before and faster. However if I can't work from home when needed that doesn't help. thanks for your comment! Hi, You're welcome. I was a little hesitant to post because I'm not sure this will work. The model number is KVD21. And the HW version is R01. So far so good this morning. But again, since the problem is intermittent, I'll have to give it some time to see if this really does work. I just wanted to provide an update. Since switching to the Arcadyan KVD21 I have not experienced any more issues. Will report here if that should change.40Visto1like0ComentariosRe: VPN issues, some work related programs won't load
LOOKING FOR HELP wrote: Can you tell me what the model of the different gateway is? When I asked yesterday if there was another gateway to try, my customer service rep told me there wasn't. I hate switching because it's cheaper than what I had before and faster. However if I can't work from home when needed that doesn't help. thanks for your comment! Hi, You're welcome. I was a little hesitant to post because I'm not sure this will work. The model number is KVD21. And the HW version is R01. So far so good this morning. But again, since the problem is intermittent, I'll have to give it some time to see if this really does work.19Visto0likes0ComentariosRe: VPN issues, some work related programs won't load
I've had this same problem for a month now. My IT department couldn't help and after reading about the problems others were having, I realized it WAS my internet service provider. I've tried resetting, rebooting, and other solutions that I could find in this forum and online but nothing has worked consistently. Still had intermittent problems. Then this morning, my gateway had an error code saying there was something wrong (no kidding!). Finally, called again this morning and the customer care technician said that he was aware of the problem and the only thing he could offer was that I could swap out my gateway for a different model. To his credit, he did find a model different from the one I originally had at a store that wasn't too far from me and helped to coordinate the swap. It seems to be working for now but I'm still wary. Will report back to let you know the results one way or the other. Hope there is a solid solution soon. For everything else, T-Mobile works great. However, it's the ability for me to be able to do my job in a reliable and consistent fashion that is the most important. If this doesn't work, I will have to switch to a different internet service provider.26Visto0likes0Comentarios