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Re: 2.4g devices not connecting to T-Mobile Home Network
NanaNise, I understand your issue perfectly as I am having the same one. I have a Wi-Fi enabled split unit (A/C) and cannot connect to my network. The network shows up on my cell phone as 5G and my A/C unit says it cannot find the 2.4G network. T-Mobile just replaced my cellular gateway with an upgrade as the last one stopped working altogether. It was also 5G but myA/C unit connected to it with no problem. I cannot find T-Mobile documentation anywhere that explains how to make the gateway broadcast 2.4G. I'm following this thread and hoping we both get the answer we need. A phone call to T-Mobile Support had me on hold for over 2 hours. I won't go that route again. Best of luck!77Visto1like0Comentarios