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The5girls
Network Novice
Joined 3 years ago
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Re: Shipping Address Changed When Billing Updated
People that have moved, double check your govt taxes and charges page on bill. I moved 3.5 years ago and I am being changed taxes and fees for my old address and current address. My bill has the current address, so you would think that would be a no brainer on the address for all the lines. But apparently they need to change the address for all the lines. 1 by one. I have 9 lines on my account. I still wonder if all 9 have been updated, even though I was told today that this was done. So for 3.5 years I have paid this for 2 locations. It is the customers responsibility to verify this, it doesn't matter that you let them know that you have a new address.6Visto0likes0ComentariosRe: On Us with AirPods promotion & rebates
Itwas a black friday promotion, get free air pods or pay the difference for airpod pro.I called about why I have a device installment on my bill for Airpod pro. I paid the difference the day of the purchase, since i did not get regular airpods.Nobody mentioned the fact that I needed a rebate to not have to pay for the amount that was left. This was not sent in a text or email. So I called T-mobile today and she gave me the information on the promo rebate and I submitted it. After I submitted the rebate- the dates to submit were from 11/19/2021 to 12/27/2021. The rebate was received at T-Mobile onn 1/1/2022. Not sure if the promotion dates are for the dates of purchase or dates of submission. Not very clear on website for the rebate. Many other issues with t-mobile today, on a 2 hour call and waiting for a subpervisor to call me back.2Visto0likes0Comentarios