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timcat
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Joined 2 years ago
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Re: Poor Internet speed and not reliabity
Your issues soundas bad as mine. I have had as many as 7 outages/Hr. I am very lucky to get a whole hour without being dropped. My file is up to about 2 months now. The service was fantastic when I got it around the beginning of July. Then October came and the disconnecting is now unbearable. I don't think I have gone 1 day without multipledisconnects. Customer service says its a tower issue, the tower is getting upgraded, cycle power to the router, reset the router. Even this does not get me back on-line most of the time now. It's mostlyuntil I call them and get passed on to an "expert technician"who can get me on-line by doing something on his end and it is very temporary at best. There is never a notification or a completion date for any "tower repairs" or "upgrades". I called them 3 times yesterday evening. The routeralways has 3 bars, WI-FIdevices are connected but there is no internet. We both need the service for some of our work and it is less and less reliable. Heck I have not seen a full 30 minute news cast since I don't know when. I know there are people at T-Mobile who know the reasons for this and also the solutions for this. Will we get the answers and resolutions? So far it is the same old same old going on nearly 2 months. This would be a great time time to hearfrom a T-Mobile engineer on this issue.2Visto2likes0Comentarios