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tiyanac
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Joined 7 months ago
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Re: How to escalate a complaint
i am very upset with tmobile. I feel like the customer service representatives just want to demandyou upgrade or purchase a new product. they really don't appreciate the customers. i was told that i will receive a upgrade as long as i upgraded my plan, turn in my current iPhone & pay a $50 down payment i willreceive the 15 pro max but that was totally false when i went inside the tmobile store.. they're telling me i have to put down $500 which is not what I was told & when i spoke with customer service that day i advice them to change my plan back to the original since i was not upgrading but the next month came & i was still under the same plan & my bill increase to $300. I find that insane when im the only one on my plan & my phone is paid off.49Visto0likes0Comentarios