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TK1234
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Joined 4 years ago
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Re: Anyone else wake up to a Red Battery Light on their LTE Home Internet Gateway this morning 11/21/21?
Well, we are paying for this service…I have two modem devices, one in NJ and one in NY. The device in NY seems to be in working order, meaning all three icon lights on the device show up green. However, the NJdevice has issues...first with a red light display on the battery icon a couple of weeks ago which now has simplyno light display at all. So I now ask ifthis a regional "firmware update" issue or if this is simply abroken modem device? Here along the NJ shore, we frequentlylose electricity,so the battery is an important componentfeature to the modem. I'll say this, the T-Mobile "support" staff (offshore) were not much help, they seemed as clueless as their customers calling them to ask for help.🙄8Visto1like0ComentariosRe: Anyone else wake up to a Red Battery Light on their LTE Home Internet Gateway this morning 11/21/21?
Hello - Adding to this discussion thread here…my modem device box showed a red LED Battery icon light for days and then just yesterday there is no light at all, nothing at all showing up while the WiFi and LTE lights continue unaffected with green LED light indicators. I called T-Mobile Internet support last week and was told they are aware of the situation and that there is a firmware update currently taking place but they could not tell me why nor how long this LED Battery Light issue was going to last. To me, this whole firmware update/LED Battery light issue seems weird. Anyone else here think so too? And WHY does this firmware update only effect the Battery Icon light?5Visto1like0Comentarios