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tlepird
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Joined 4 years ago
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Re: Thermal Issues With Home Internet Gateway/Router as a Cause of Dropped/Slow Internet or Wi-Fi Connection
The new T-Mobile Gateway has sever over heating problems caused by the WiFi system. The more devices hooked to the WiFi 6 system the more heat that is generated. If you disable all the WiFi on the router, and use an external router to provide WiFi the heat will go down and the router will return to normal operation. I am on my third router and they all seem to have the same problem. When they over heat, they break contact with the tower losing the Internet until the heat goes down then the connection is restored and then the Internet comes back. This cycling happened over and over with every router I tried when ever I used the internal WiFi6 connection. I have been working with this router for the past 4 months and discussed the problem with their tech support people on numerous occasions. They are either clueless about the heating issue or, as I suspect, they are being told not to acknowledge the problem to customers. Tech support proposed all kinds of probable solutions to my problems including replacement units but never once suggested the overheating problem caused by the WiFi system and that I should stop using it. In an effort to reduce the over heating, I sat the router onto of an electronic cooling fan that blew a gentle stream of air up the router and out the top, but for some reason it made the router break the connection with the tower losing the Internet faster. Apparently, what ever is sensitive to the heat is located in the top of the router and blowing heated air up through the tower only causes it to trip out quicker. I have been using my old Netgear Nighthawk router for several days now to supply WiFi for all my wireless devices and have not suffered a loss of connection with my tower and no loss of the Internet. This problem has been documented by a number of people on the Internet and Facebook and many of them have employed the same solution to the overheating problem. With the rate people in my neck of the woods are switching to the new T-Mobile Gateway system, I hope T-Mobile recognizes it and finds a fix before to many more of these defective routers get into the field. A lot of people are getting turned off by the bad performance and heating problems and are looking to other methods to getting their Internet service.6Visto0likes0Comentarios