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tony_nyc
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Re: Porting Number Nightmare
Just an update: Number finally ported successfully. Apparently my assigned T-Mobile number was somehow locked in their system. This the system to never even try to contact my old carrier to port in thenumber. The lower tiers of support couldn't do anything, as anytime they would try the computer system would give them an error. It got escalated up the chain tothe engineering team. Took a few weeks after I contacted support, but engineering finally fixed the issue so that the computer system could do a proper port, and it only took 1 day to port after that. Thanks to all of you for the help and advice!12Visto4likes0ComentariosRe: Porting Number Nightmare
Support just called back again saying that engineering is still working on it.🙄. The weird thing is that the company I'm porting from has even seen a request yet. T-Mobile support says they can see a request but that my current number with them is somehow "stuck" and can't be changed.11Visto0likes0ComentariosPorting Number Nightmare
I've been trying to port in a number into my tmobile prepaid accountfor over a month.Apparently therethere is a glitch in T-Mobile's system where my current number is stuck so it never even tries to initiate the port-in process. I've talked to support on the phone multiple times, I've been told it's been escalated to engineering, and then that engineering is still working on it. Now I haven't heard anything in over a week. Is there anyway to escalate this to someone who can actually fix the issue. This is getting beyond ridiculous.1.1KViews0likes6Comentarios