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unhappy_with_ho
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Joined 4 years ago
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Throttling + Hot Spot... Is it really unlimited data?
I have a hotspot with a 100gb 5g data plan. The sales man told me that after the 100 gbwere used I would switch automatically to LTE network with "unlimited data." Observably, this does not appear to be the case. This month I crossed the 101 gb mark, and the internet speed dropped to 0.10 MBS! I have "factory reset" the hotspot device, removed and updated the Windows 10 network adapters, and changed from WiFi to USB tether. I can rule out issues with the computer because, I can connect my cell phone hotspot (Verizon) without an issue and with 71.1 MBSon a LTE network. I suspect T-Mobile is data throttling. I did call customer service. I waited on hold for more than 50 minutes, and then the service person hung up on me!5.4KViews1like3Comentarios