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Unlucky_Animal
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Re: PlayStation Remote Play ios app
runeblade wrote: I have the same issue - VERY annoying. Is there a user voice we can leverage to gain visibility I forgot to update everyone. I was on the phone with them for a couple hours they had me go through the same "troubleshooting" steps 4 times because they kept bouncing me around from "technical specialist" to other specialist. Eventually they closed the complaint because "the network was fine" Are they serious the app still doesn't work for anyone. On the other hand there is a way to get it to work but do it at your own risk. I've been told it's fine and completely safe but it requires installing a web profile on your phone that changes your ipv settings. It does work and seems safe I've used it without any issues but once I know I'm not gonna be using remote play for a while I delete it and just reinstall when I need to. https://www.lukehebb.com/downloads/ee_ipv4_apn.mobileconfig just click the link and it will automatically start theinstall. Follow the instructions on your device then start the remote play app and you should be able to connect and the NAT type in the settings should showcorrectly. We still should not have to do jump through hoops to get this app working it should just work. Maybe try calling CS and ask them about it and mention the complaint ID. It is 57213006. That way they will see that more people want this fixed.Re: PlayStation Remote Play ios app
So closed my complaint number because "the network is fine" seems like a super lazy half ass way of not wanting to actually look into it. I'm beyond aggravated with T-Mobiles so called "Technical Specialist" you shouldn't e called that if all you know know how to do is tell the customer to restart their phone or to reinstall the app. Getpeople that actually know what they are talking about and can be helpful.Re: PlayStation Remote Play ios app
So I seem to have made some headway in this issue with T-Mobile. I messaged them through Twitter DM @TmobileHelp and I chatted with a very helpful representative from T-Mobile. We went threw some ways idea she had on fixing the issue and I explained to her everything that we have done here along with some things I found on Reddit myself. At the end of the chat we still hadn't come up with a fix. But, she submitted a ticket for the engineers to look into why this isn't working. I'm not sure when that will be but as I hear more I'll update everyone on here. Got my fingers crossed that they will have a fix for everyone. She was very helpful and seemed very interested in finding a fix.Re: PlayStation Remote Play ios app
I'm having the same issue. Can't connect on the T-Mobile network but completely fine on any wifi network or the sprint work around. Does T-Mobile have a block on the use of just this app. I don't understand why I can't use a specific app with something I'm paying for.
