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witaz
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Joined 8 years ago
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Re: T-Mobile chat rep lied about first responder eligibility
I would escalate this to executive resolutions team(or whatever they are called now) you can do that by contacting T-force online in chat and request escalation to the executive resolution team and get a case number. it can take 7 to 10 days for someone from executive resolutions to review the case and reach back out to you, if you are unable to take a call they will leave a phone number and a new case number on your voicemail and you can call back in and use that new number to navigate there automated system and actually talk to someone about the issue. after initial contact, you can continue this on email with your documentation etc. Now will they honor the what there employee said I can not tell you, but they do have the power too honor it. T-Mobile should actually post covid come up with a combined plan, Tmo Military/First Responders and Nurses/Doctors and just call it Magenta Heroes. but they haven't done that yet and under the new management they might not. but here is the fine print on First Responders Discount. First Responders are currently defined as : "State and local law enforcement officers, firefighters, emergency medical response personnel, pensioned retirees as well as parents, children, or spouses of first responders killed in the line of duty are eligible for T-Mobile's Magenta First Responder plans." The other issue with the first responder plan is it does not include Federal Law Enforcement, and it has to be reverified yearly. Military plan is a one time verification and done. Hope this helps.5Visto1like0ComentariosRe: Auto Pay with credit cards ends
I have also confirmed with T-Force, that you can not use your Debit Card as a Credit Card, so all credit card protections are out, most likely they will require your "Pin" to make the purchase. I closed my T-Money account 2 years ago when they cut the perks for interest earned and increased the number of charges require(so t-mobile can get its interest from its money card and bank fees using it as a credit card, but they don't want to pay it to others.) I will not be giving tmobile my bank account information nor my debit card pin number for an EFT. I will most likely be going to google fi or possibly mint mobile and go back to prepay, I was prepay before I came to tmobile 7 years ago for the all in one plus promo, insider hookup, and kickback promotions, which I got screwed out of 2 years ago and ended up on a magenta military 2.0 plan. and Google Fi 10 lines simple unlimited is cheaper than 10 lines on Magenta Military(not max) with having to pay $40 more for losing the autopay discount. and google will always accept "google pay" for there service.4Visto3likes0Comentarios