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WJUT01
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Joined 2 years ago
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Re: 5G Home internet keeps dropping!
I had finally had enough getting 5-6 keep connect resets a day, Tech support remotely checked out everything as ok, we did a factory reset didn't help so went into the store to return in their words the "silver garbage can" and replace it with theSagemcom Fast 5688W Gateway. Signal strength was much better and no more keep connect resets. Problem solved.1Ver0likes0ComentariosRe: 5G Home internet keeps dropping!
WJUT01 wrote: HoHoHo5 wrote: It looks like the stores are no longer stocking Nokia 5g gateway. I spoke with another representative and said the tower is going to get a capacity upgrade 4Q2022. There is a capacity issue at the tower at the moment. According to my Sagecom Gateway, I only have access to the N71 band (low band low capacity) connection. I assume if and whey they upgrade, Tmo will add the N41 band (mid band higher capacity). Is everyone experiencing the frequent drops only connecting to the N71 5G band? Same issue on N41. Update 2/23/23: installed a Keep Connect 1/19/23. Since then 16 resets. Of those 1 DNS failure, 2 TCP/TLS connection failures and the rest Unknown loss of internet. Resets have been at random times day and night. At least now we don't have to manually reset the gateway and therefore don't notice it.1Ver1like0ComentariosRe: 5G Home internet keeps dropping!
HoHoHo5 wrote: It looks like the stores are no longer stocking Nokia 5g gateway. I spoke with another representative and said the tower is going to get a capacity upgrade 4Q2022. There is a capacity issue at the tower at the moment. According to my Sagecom Gateway, I only have access to the N71 band (low band low capacity) connection. I assume if and whey they upgrade, Tmo will add the N41 band (mid band higher capacity). Is everyone experiencing the frequent drops only connecting to the N71 5G band? Same issue on N41.1Ver0likes0Comentarios