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wsbrightfl
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Joined 4 years ago
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Re: Netflix downgrade
I called backto get the porting pin number so I can easily change carriers and theagent said she would do everything she can to keep me as a customer, I explained about the Netflix downgrade and felt it is a reduction in benefit and she put me on hold. When she returned, she offered to upgrade me back to the Netflix without ads and will issue a $8.50 credit each month, for 6 months. I accepted and will revisit this again in 6 months. I quickly got my Netflix back without ads and the credit appeared on my account dashboard. I think it may depend on which agent you get as to how much help they are willing to do for you.3Visto0likes0ComentariosRe: Netflix downgrade
wsbrightfl wrote: I called in for the third time about this change and asked for a Supervisor to discuss it. I finally got through to a Supervisor, who looked up my account and she said that as I am on the Magenta Max 55+ with 3 lines, my Netflix service is grandfathered in and will not be changed to the one with ads. I asked her to confirm and she put me on hold, came back a couple minutes later and confirmed no change to my Netflix. As this is different from what I was told the last 2 times I called, I supposed I will see what happens over the next day or two when the change is taking place. Okay I was lied to by the Supervisor last week. My Netflix was just changed to the ones with ads. I am on the phone with support again now to cancel Netflix. Next is to sign up with another carrier.3Visto1like0ComentariosRe: Netflix downgrade
wsbrightfl wrote: I called in for the third time about this change and asked for a Supervisor to discuss it. I finally got through to a Supervisor, who looked up my account and she said that as I am on the Magenta Max 55+ with 3 lines, my Netflix service is grandfathered in and will not be changed to the one with ads. I asked her to confirm and she put me on hold, came back a couple minutes later and confirmed no change to my Netflix. As this is different from what I was told the last 2 times I called, I supposed I will see what happens over the next day or two when the change is taking place. I just checked and my Netflix account has not change. I will check back later, but that last support agent may have been right that my account is grandfathered in. I am hopeful.11Visto4likes0ComentariosRe: Netflix downgrade
I called in for the third time about this change and asked for a Supervisor to discuss it. I finally got through to a Supervisor, who looked up my account and she said that as I am on the Magenta Max 55+ with 3 lines, my Netflix service is grandfathered in and will not be changed to the one with ads. I asked her to confirm and she put me on hold, came back a couple minutes later and confirmed no change to my Netflix. As this is different from what I was told the last 2 times I called, I supposed I will see what happens over the next day or two when the change is taking place.7Visto3likes0ComentariosRe: netflix update
This was a nice perk for T-mobile customers and I am sure many have stayed with T-mobile as loyal customers for perks like this. The ad version of Netflix is a sharp downgrade for this perk and will likely lose them some customers which pull the trigger to find another carrier with a little better pricing and perks. I for one will be on the phone with T-mobile asking for a credit or something for this perk which I am losing and being a T-mobile customer for 12 years I hope I can get something for this loss of a great perk.46Visto5likes0ComentariosRe: Outgoing caller id display
I joined T-Mobile yesterday and have the Magenta Max plan. 2 lines. The outgoing caller id is something strange for both lines. I went to my profile, Caller ID, edited the name for both lines, saved and it states that it has been saved, but it's not saving. Does this feature not work using the website? Will I have to call in to support to have this fixed? I had a different issue with my new account yesterday and spent 40 minutes waiting for an agent to help me. Any other options to fix this?22Visto1like0Comentarios