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Zickzilla
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Joined 2 years ago
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Re: Breach of Contract???
Charging customers $5 per line is a bad policy from the company that entices customers with Rate for Life advertisements. Changing the terms of the $5/line discount is a price increase. I have been T-Mobile customer for almost 6 years and this change on my 7 lines amounts to a $35/month price increase. These were the terms that were signed and I also believe this is a breach of contract. Given T-Mobile's repeated history of security breaches, changing to any payment method other than credit card is a danger to your assets in the bank account with assets tied to T-Mobile billing. Bad policy, False Advertising. I contacted customer service and requested contact information for Executive Complaints. And getting an address to send a letter was like extracting teeth. I am sending a letter and looking for additional timely contact information. In the mean time, we are looking into changing carriers. T-Mobile advertises the rate for life and when I signed up, that included the $5 per line discount with credit card payment as part of the offer. Changing these terms violates the "Rate For Life" guarantee and is also false advertising.8Visto2likes0Comentarios