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Zoheb
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Joined 3 years ago
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Re: SyncUp Watch Showing Offline
Duceduce wrote: Same problem here. Checked all of the likely issues and still offline. Anyone find a solution besides buying another product Hey,could you please try rebooting the watch and see if that resolves the issue? If not, please open your SyncUP KIDS app and shake your phone to report a bug. We will get back to you on the next steps as soon as we get the information. ¡Gracias!24Visto0likes0ComentariosRe: SyncUp Kids stuck at loading screen
thechrishayes wrote: Same issue. Have had 3 of these watches for one month. One not loading past the "T" screen. Unable to do any sort of 'reset.' What is the solution, please? Hi, we apologize for the experience you are running into. In order to understand the problem better could you please open the SyncUP KIDS app and shake the phone to report a bug that way we canlearn more about the issue and provide you with steps to resolve it. We would appreciate it if you could include screenshots of what you see on the app and also the watch IMEI( available on the back of the watch).As soon as we have the above we will have someone look into the issue and get back to you. Alternatively, you can also write to us atskw-feedback@t-mobile.comwith the above information.Once again please accept ourapologies forthe inconvenience!63Visto0likes0ComentariosRe: SyncUp Kids stuck at loading screen
JTolli89 wrote: chadandleanne wrote: Purchased 2 of these watches on Sunday.. neither work. Keep saying they are not activated properly. Called for help, spent half hour with rep, couldn't help. Went to the store. Spent 2 hours there trying to fix issues.. none fixed. Was suppose to get a call from an Engineer and a supervisor today (tuesday)... no phonecall.. so frustrated. We just switched over to t-mobile and so far VERY unhappy. No resolution We purchased 2 in store and are having a 3rd ship as of yesterday. straight out of the box ours did this too. spent 50+ minutes with a service rep with no solution. Now they said to wait up to 3 days for them to work. ummmmmm. no thanks. We just switched too and its been a chore. Hi, we apologize for the experience you are running into. In order to understand the problem better could you please open the SyncUP KIDS app and shake the phone to report a bug that way we canlearn more about the issue and provide you with steps to resolve it. We would appreciate it if you could include screenshots of what you see on the app and also the watch IMEI( available on the back of the watch).As soon as we have the above we will have someone look into the issue and get back to you. Alternatively, you can also write to us atskw-feedback@t-mobile.comwith the above information. Once again please accept ourapologies forthe inconvenience!2Visto0likes0ComentariosRe: SyncUp Kids stuck at loading screen
Zoheb wrote: Hi, we apologize for the experience you are running into. In order to understand the problem better could you please open the SyncUP KIDS app and shake the phone to report a bug that way we canlearn more about the issue and provide you with steps to resolve it. We would appreciate it if you could include screenshots of what you see on the app and also the watch IMEI( available on the back of the watch).As soon as we have the above we will have someone look into the issue and get back to you. Alternatively, you can also write to us at skw-feedback@t-mobile.comwith the above information. Once again please accept ourapologies forthe inconvenience! chadandleanne wrote: Purchased 2 of these watches on Sunday.. neither work. Keep saying they are not activated properly. Called for help, spent half hour with rep, couldn't help. Went to the store. Spent 2 hours there trying to fix issues.. none fixed. Was suppose to get a call from an Engineer and a supervisor today (tuesday)... no phonecall.. so frustrated. We just switched over to t-mobile and so far VERY unhappy. No resolution2Visto0likes0ComentariosRe: SyncUp Kids stuck at loading screen
Hi, we apologize for the experience you are running into. In order to understand the problem better could you please open the SyncUP KIDS app and shake the phone to report a bug that way we canlearn more about the issue and provide you with steps to resolve it. We would appreciate it if you could include screenshots of what you see on the app and also the watch IMEI( available on the back of the watch).As soon as we have the above we will have someone look into the issue and get back to you. Once again please accept ourapologies forthe inconvenience! chadandleanne wrote: Purchased 2 of these watches on Sunday.. neither work. Keep saying they are not activated properly. Called for help, spent half hour with rep, couldn't help. Went to the store. Spent 2 hours there trying to fix issues.. none fixed. Was suppose to get a call from an Engineer and a supervisor today (tuesday)... no phonecall.. so frustrated. We just switched over to t-mobile and so far VERY unhappy. No resolution2Visto0likes0Comentarios