AppleCare being canceled without notice

magenta2725485 wrote:

I bought an Iphone 8+ back in October of 2017. I purchased the additional Premium protection which included AppleCare as well. Fast forward to January 2018, I dropped my phone in cracked the screen. I initially made an appointment with Apple to get my screen replace on January  18th 2018. I canceled the appointment because of scheduling issues and had to wait to take  it in. In the meantime, I wanted to use my old phone so I can still have a functioning phone. I took my Sim card out of my 8 plus and put it into my iphone 5. I finally had a chance to take my phone into the apple store on February 26th 2018 to get fixed. To my surprise I find out that my AppleCare has been canceled. With AppleCare you get 2 incidents where you only pay $29 for the repairs but because Tmobile canceled that, I now have to spend $175 to get the screen repaired.

 

After hour long conversations with Tmobile representatives, they tell me that there is nothing they could do about canceling the AppleCare portion of my plan even though I was given no notice. I have been a 10+ year customer with Tmobile and have had nothing but positive things to say but this experience is making me change providers. Terrible customer service!

The same happened to me as well a they refused to fix it or hold the representative accountable.