Bait and Switch Fees

sfgower wrote:

I made a mid cycle change. prior to making the change, T-Mobile agent told me change would cost $20 per month extra.. Few weeks later new bill arrived  Next bill was $101 more!!! Called T-Mobile twice. Both agents said (in poor English) that the bill was correct, but neither of them could explain the $81 difference. They would just endlessly repeat that it was a "mid cycle change" like that was an explanation. Finally I called the cancellation department and the agent there gave me a credit of $80. He too could not explain the $81 difference, but was honest saying he did not know.. What is clear to me is that there is massive mid cycle change penalty if you shift to a more expensive plan. T mobile should really fix this. Finally, it took 2 hours on the phone with T-mobile  to get this corrected, plus an unhealthy amount of stress. 

I just ran into this same thing.  We had a 25 increase in a plan change (which you think the agent would've mentioned, that was up-selling the new plan?), yet they changed us 57.70 for a "mid cycle rate change" (in addition to the plan upcharge).

I asked pretty much the same thing, “what is this fee and how is it calculated”, to which they’d just reply over-and-over, “that’s for the mid-cycle rate change”, they must’ve said this at least 20 times, in response to asking what/how it was caclulated.

I ended up getting a credit for it, after an hour of this stupid back-forth thing, but I still was unable to get an answer to what/how this fee exists?  It SEEEMS like I should be able to find this in a terms-and-conditions document, somewhere, but I'm sure not finding it.  Aren't they required to disclose what you're being charged for, beyond some vague term?

Has anyone ever gotten a real answer for what this charge is, how it’s calculated, and where it’s documented?