Forum Discussion
Bait and switch pricing, is this the new T-mobile?
- Hace 5 años
gramps28 asked some great questions. I also haven't seen a $55 plan. Are you talking about our 55 Senior plan on our Planes para celulares Magenta® para adultos mayores | Descuentos para mayores de 55 años | T-Mobile page?
And the same thing happened to me. On Sunday, November 14, 2021 i saw the $35 offer for Magenta 55+ for two lines but nowhere on the website did it mention what the price is for a single line. Once I was in the store I found out that it would be $45 per month with taxes and fees included for a single line. OK...I get that that the total deal for two lines is $70...$35 each. But it ought to clearly state that and what the price is for a single line.
I just received my first bill and was it for $45? NO, it is $55! I called customer service and Scott, the nice guy on the line started launching into why i might have misunderstood what the deal is and tried to explain it to me. I tuned him out because I know BS when i hear it. So I guess I am supposed to be ok with this, by the way, because I signed up for auto pay and get a $5 discount. Most busy people would just let it go because now we are ONLY TALKING ABOUT A $5 DIFFERENCE PER MONTH since I thought it would be $45, but it is the principal of the thing that galls me. With the discount I now ought to be paying $40 per month.
Also, I told him that I wanted to send an email with my specific complaint to customer service, but nowhere on the website is there an email address. HE COULDN'T EVEN FIND IT! I don't know how the employees can be ok with working for a company like this. The store manager is off today but will be in tomorrow. He will be getting a visit from me. If I don't get some sort of restitution for this, I will be on the hunt for a new mobile service.
I am about to retire and will have more time to spend complaining to and about these companies about their bait and switch tactics. This is a time when social media will come in handy, too. Hell hath no fury as a customer scorned.
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