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suzh
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Re: Bait and Switch pricing
And the same thing happened to me. On Sunday, November 14, 2021 i saw the $35 offer for Magenta 55+ for two lines but nowhere on the website did it mention what the price is for a single line. Once I was in the store I found out that it would be $45 per month with taxes and fees included for a single line. OK...I get that that the total deal for two lines is $70...$35 each. But it ought to clearly state that and what the price is for a single line. I just received my first bill and was it for $45? NO, it is $55! I called customer service and Scott, the nice guy on the line started launching into why i might have "misunderstood" what the deal is and tried to explain it to me. I tuned him out because I know BS when i hear it. So I guess I am supposed to be ok with this, by the way, because I signed up for auto pay and get a $5 discount. Most busy people would just let it go because now we are ONLY TALKING ABOUT A $5 DIFFERENCE PER MONTH since I thought it would be $45, but it is the principal of the thing that galls me. With the discount I now ought to be paying $40 per month. Also, I told him that I wanted to send an email with my specific complaint to customer service, but nowhere on the website is there an email address. HE COULDN'T EVEN FIND IT! I don't know how the employees can be ok with working for a company like this. The store manager is off today but will be in tomorrow. He will be getting a visit from me. If I don't get some sort of restitution for this, I will be on the hunt for a new mobile service. I am about to retire and will have more time to spend complaining to and about these companies about their bait and switch tactics. This is a time when social media will come in handy, too. Hell hath no fury as a customer scorned.2Visto0likes0ComentariosRe: I was promised a third line for free and didn't receive it.
This "miscommunication" seems to be a trend with T-Mobile. I have had my new service and phone for a total of 3 days now and I am not happy with their bait and switch tactics. I wish now that I would have had the manager of the store where I bought my iphone write down on a piece of paper how much my monthly service would be because I just received my first bill and it is $10 more per month than I was quoted. Interesting, too that in their customer satisfaction survey they ask if the fees and charges were explained well. I said yes and sent the survey in. I want to take that back now.2Visto1like0ComentariosRe: Bait and switch pricing, is this the new T-mobile?
And the same thing happened to me. On Sunday, November 14, 2021 i saw the $35 offer for Magenta 55+ for two lines but nowhere on the website did it mention what the price is for a single line. Once I was in the store I found out that it would be $45 per month with taxes and fees included for a single line. OK...I get that that the total deal for two lines is $70...$35 each. But it ought to clearly state that and what the price is for a single line. I just received my first bill and was it for $45? NO, it is $55! I called customer service and Scott, the nice guy on the line started launching into why i might have misunderstood what the deal is and tried to explain it to me. I tuned him out because I know BS when i hear it. So I guess I am supposed to be ok with this, by the way, because I signed up for auto pay and get a $5 discount. Most busy people would just let it go because now we are ONLY TALKING ABOUT A $5 DIFFERENCE PER MONTH since I thought it would be $45, but it is the principal of the thing that galls me. With the discount I now ought to be paying $40 per month. Also, I told him that I wanted to send an email with my specific complaint to customer service, but nowhere on the website is there an email address. HE COULDN'T EVEN FIND IT! I don't know how the employees can be ok with working for a company like this. The store manager is off today but will be in tomorrow. He will be getting a visit from me. If I don't get some sort of restitution for this, I will be on the hunt for a new mobile service. I am about to retire and will have more time to spend complaining to and about these companies about their bait and switch tactics. This is a time when social media will come in handy, too. Hell hath no fury as a customer scorned.2Visto0likes0Comentarios