Forum Discussion
Can't change line nicknames...
As the primary account holder, I have tried multiple times to change one of the lines on my account. I've contacted T-Mobile to request that they do it on their end. The name changes on their end...
Thanks for confirming folks! I apologize that you are still having issues 😥 A service ticket is going to be the best way to go about getting this addressed by the web team. @rmart78if you have not already done so, please Contáctanos so that we can get a service ticket open for you as well.
Exactly the same thing happens to me - I have four lines and nicknames can't be successfully updated for any of them - whenever I enter [firstname] [lastname] it later appears as [lastname] [lastname] or [lastname] [null] on each line - very annoying and kind of useless if you have a family that, oh I don't know, has a common last name!
When I try to use the digits page and enter [firstname] [lastname] I then end up with [firstname lastname] [lastname] on all the profiles - so it would look like this - enter the name "John Smith" and I either get "Smith Smith" or "Smith [null]" everwhere a nickname is displayed and if I enter it from the digits page as "John Smith" it shows up on the website, the app, and everywhere else as "John Smith Smith" - plus everywhere a first name is used online the last name is shown instead so messages like "Welcome, Smith" shows up everywhere!
You think that the technology folks at T-Mobile could kind of fix this a lot easier than running a nationwide communications network...
