Forum Discussion
Can't download bill anymore!
Hello. Disgruntled customer here... Since the website redesign I can no longer download my bill. When I click the (erroneously labeled) download button, it opens a new tab with some stupid "...
Thank you for all of the information! Sadly, this is where I really do need to recommend that you reach out to care. They will be able to log in to your account on your behalf and see if the problem replicates itself when they try to load the bill. They will also be able to submit a ticket to engineering and send out a copy of the paper bill if you'd like. I'm really sorry that I couldn't be more help but I do wish you luck!
No worries, my friend- I'm up to my elbows in tech every day and I still find the need to tear my hair out on occasion!
I checked known issues with the billing system and there appears to be a bug going on right now that's preventing Usage details from populating, but this shouldn't interfere with the ability to download the bill.
And please forgive me, I'm an old fashioned regular customer, and I'm not familiar with differences between the sites for business customers. When you go to your billing screen, do you have the big "Download PDF" button? And if so, does pressing it bring up the Summary or Detailed option? (see below)
