Forum Discussion
Cant Pay Bill Online
Have been logging in monthly to pay bill online for a prepaid plan for the past 5 years. I get to the account page, press refill, press use a credit card and now i am where it lists my payment method options. It is showing me my current credit card, and it gives no option to go on to process a payment. I would like to bring this to your attention so it may be looked at and corrected.
I have since paid my bill using the phone number. I logged in to see if it was still broken and it looks like the ability to pay online has been restored.
PLEASE fire the IT people running the website; they can't even do basic links like those needed to pay renewal for prepaid accounts. Add to that the password problems...
ANYONE FROM T-MOBILE AROUND!!?!?! HELLO!?!?!
Exact same issue, tried on multiple devices, browsers. Have had the same refill contract for 5 years, T-Mobile refill customers have been falling farther and farther by the wayside in favor of contracts.
Same here, tried with Netscape, Chrome and phone browser - nothing. For years I've been a very, very happy T-Mobile customer, but now I'm scrambling to find a new provider if they won't let me pay my bill. They don't need the money?
