Forum Discussion
Can't Make Online Purchases
I've been trying to buy the Galaxy S9 from T-Mobile since the day it was released. I've tried literally every single day on multiple devices and even through the app on my phone, my mom's phone, and my sister's. No matter what I do it always comes up with an "Oops we hit a snag" error and then sends me back to select the phone and payment options after it starts to load the final screen that let's me purchase it. I'm so annoyed at this point that I'm ready to switch to another carrier. Has anyone else had this problem? If so, have you found a solution for it? I've tried clearing my cache, I've tried incognito mode, I've (as I already stated) used several different devices with no luck.
Oh my goodness! You have definitely tried everything imaginable to rule it out as a browser issue. If you are getting this error when trying to upgrade through your my.t-mobile.com account, we are going to need to take a closer look at what is going on at the account level to fix this. If you have not already, please contáctanos so our care teams can get this sorted out for you.
tmo_chris This has nothing to do with anybodys account. It is clear T-Mobile website has serious technical issues that is being ignored. I Also Can't Do a Online Purchase...OOP'S HIT A SNAG!
I've shopped on several websites & never had no issues but T-Mobile OMG ABSOLUTLEY 100% HORRIFIC...SAD
I wish I could get to the payment section to see if that works. It won't let me get passed selecting the phone I want to buy before it says "oops! We've hit a snag!"
I've tried contacting you guys already and y'all wanted a $30 service fee. I'm not paying extra for something I should be able to do online, but can't because your website is messed up. I've continued to try every day since I posted this with no different result and I am now angry. I will be switching carriers today.
I've been trying off and on to buy the new iPhone XR for three weeks, and whether I'm on the site or app, I get the same error message as everyone above. I've already considered switching carriers, but the site issues aren't helping me want to stay. I don't exactly want to pay the extra 20 dollars to upgrade in store when I should be able to do it online.
Wow a year later and still the same issue as others have shared in this post! I am/was trying to make a phone purchase online and I keep getting the message "Oops we hit a snag". Obviously this issue is not going to be fixed. Way to go TMobile!!
Same issue. Apparently everyone who tries to order "hits a snag." Is this some kind of tactic to get people to call in and be upsold or buy add ons?? A year later and still no resolve........sounds fishy to me. The "Un-carrier" is also the Un-able to order online carrier as well it seems.
Same here. A quick Google search turns up hundreds of threads and comments about this issue going back over a year, with customer support representatives offering nothing helpful. Fun stuff.
Still having the same issue. Reps have been super nice, but it's still SO ANNOYING. I don't want to see "oops we've hit a snag" ever again.
This is insane. I've had this problem for at least a week or two now and the last rep I spoke with seemed extremely unfamiliar with how T-Mobile even functions. All he seemed trained to do was to process the sale for me instead of fixing the problem.
Oh my goodness! You have definitely tried everything imaginable to rule it out as a browser issue. If you are getting this error when trying to upgrade through your my.t-mobile.com account, we are going to need to take a closer look at what is going on at the account level to fix this. If you have not already, please contáctanos so our care teams can get this sorted out for you.
