Forum Discussion
Can't Make Online Purchases
I've been trying to buy the Galaxy S9 from T-Mobile since the day it was released. I've tried literally every single day on multiple devices and even through the app on my phone, my mom's phone, ...
Oh my goodness! You have definitely tried everything imaginable to rule it out as a browser issue. If you are getting this error when trying to upgrade through your my.t-mobile.com account, we are going to need to take a closer look at what is going on at the account level to fix this. If you have not already, please contáctanos so our care teams can get this sorted out for you.
I've been trying off and on to buy the new iPhone XR for three weeks, and whether I'm on the site or app, I get the same error message as everyone above. I've already considered switching carriers, but the site issues aren't helping me want to stay. I don't exactly want to pay the extra 20 dollars to upgrade in store when I should be able to do it online.
