Forum Discussion
Unable to purchase phone online
I've been trying to purchase a phone upgrade for my wife. At least 20 times now and every time I get to the end I get, "oops we've hit a snag". Then it kicks me back to the page showing the phone I want.
Anyway to get around this silliness?
Ah okay. Sorry, sounds like we didn't get to help you at the store. If traveling to the store is is more inconvenient, we'll need to get our Team of Experts folks to get a Help Desk ticket filed for the site to resolve the issue. To get the phone ordered, we'll either need to help at the store or have our Care folks over the phone help.
Good news guys, it's March 2021 and I still can't buy a phone online. What is the point of having the option? And why does the message say we're still on track lmao! Unbelievably annoying.
A lot of folks are having this issue (myself included); I ended up having to go to the store and I'm chatting with an Expert now to see if I can get a credit for the upgrade support charge. Right now, the only suggested course of action is to clear cache and cookies, try a different browser, etc, but nothing worked for me; the app gave me the same error message as well.
Magentatechie made a good suggestion going to a T-Mobile store. Is there one close to where you live? I live 7 miles where I bought a new phone, installed the nanoSIM, it was setup, and I have had no problems.
They are just trying to get you to the store so they can SELL you something more expensive or a different plan or the upgrade fee, THIS FAILS ON ALL BROWSERS so its not computer related. They should just be upfront about it and say YOU HAVE TO GO TO THE STORE to upgrade the phone instead of wasting customers time thinking they have a browser issue when its obvious this is a scam.
I doubt that. T-Mobile is providing this and other tools to help customers help themselves, such as being able to change your services yourself. It is very disappointing to see this problem--which I had as well when purchasing devices online--has been going on so long. I don't think there is a motive to creating and allowing a problem like this to continue to go on. It makes T-Mobile look incompetent.
When I had the trouble, I think same as this, it was roughly a month ago and I was purchasing two devices. I closed the browser and started again or refreshed pages until it worked. Shouldn't need to do it, but that's what I did.
I am also having this issue. I wanted to try to upgrade to the white S10 (backordered) and was even willing to do it in store but when I stopped in today, I was told to go online since it is sold out. I tried multiple times with different browsers on three different computers and on the T-Mobile app on my Galaxy S9, all with no luck. Nothing happens once I click trade in device...
This has become very frustrating and a complete waste of time and is clearly a T-Mobile issue given all the people here who are having similar issues.
Tried upgrading my phone again today and still have this problem. Different browsers and operating systems, even tried the app on my I-Phone. With this problem being unresolved for close to a year with a who cares attitude from T-Mobile someone please tell me why I should stay?
Close to a 30 minute drive to the nearest store for me. In short WTF!!
WOW OVER A YEAR AND STILL NO RESOLVE
Yyep all day! Absolutely ridiculous for a company of this size to have such an error while trying to make you more money! People want to shop online for the convenience. This is NOT allowing that. So frustrated!
Are you getting the error only when you try to buy through the phone or have you tried purchasing online through a computer?
