Forum Discussion
Unable to purchase phone online
I've been trying to purchase a phone upgrade for my wife. At least 20 times now and every time I get to the end I get, "oops we've hit a snag". Then it kicks me back to the page showing the phone...
Ah okay. Sorry, sounds like we didn't get to help you at the store. If traveling to the store is is more inconvenient, we'll need to get our Team of Experts folks to get a Help Desk ticket filed for the site to resolve the issue. To get the phone ordered, we'll either need to help at the store or have our Care folks over the phone help.
I doubt that. T-Mobile is providing this and other tools to help customers help themselves, such as being able to change your services yourself. It is very disappointing to see this problem--which I had as well when purchasing devices online--has been going on so long. I don't think there is a motive to creating and allowing a problem like this to continue to go on. It makes T-Mobile look incompetent.
When I had the trouble, I think same as this, it was roughly a month ago and I was purchasing two devices. I closed the browser and started again or refreshed pages until it worked. Shouldn't need to do it, but that's what I did.
