Forum Discussion
Unable to purchase phone online
I've been trying to purchase a phone upgrade for my wife. At least 20 times now and every time I get to the end I get, "oops we've hit a snag". Then it kicks me back to the page showing the phone I want.
Anyway to get around this silliness?
Ah okay. Sorry, sounds like we didn't get to help you at the store. If traveling to the store is is more inconvenient, we'll need to get our Team of Experts folks to get a Help Desk ticket filed for the site to resolve the issue. To get the phone ordered, we'll either need to help at the store or have our Care folks over the phone help.
Still unable to make a purchase through either the app, or browser. The forever response is "Oops we hit a snag!"
The year is 2020 and currently experiencing a pandemic. But good news if you want to upgrade just go to a store and pay $20 for no freaking reason... oh wait, we can't! You STILL, after 3 years of being reported, CANNOT upgrade devices online or on the mobile app. Think it's time I consider leaving this carrier...
I've try to upgrade my phone through the website using apps, phone, Tmobile app, different computers, etc. They all have the We hit a snag error. I can't believe how long this problem have been going on for over 2 years, and you guys still can't figure out the fix. It's ridiculous!
This is still happening. Here's the details from the debug console in Edge Chromium v 90.x:
{
"failureType": "API Failure",
"message": "Failed to post estimate installment to the underlying system.",
"errorDetails": [
{
"code": "500",
"message": "Failed to post estimate installment to the underlying system.",
"details": "Failed to post estimate installment to the underlying system for Cart Id: mrsdinjqmnrgkljugjstsljugyztillche4willfgm2dcndemezgen3dmi=.",
"errors": [
{
"code": "dcp-api-checkout-v3-error-2659",
"message": "The call to enterprise systems to estimate the installment plan details have failed. Please resubmit the request.",
"details": "Error has occurred with EIP"
}
]
}
],
"stackTrace": "Error\n at modalInstance.uibModal.open.controller (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:120550:43)\n at Object.invoke (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:20065:20)\n at $controllerInit (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:26087:35)\n at resolveSuccess (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:58396:35)\n at processQueue (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:32278:38)\n at https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:32326:28\n at Scope.$digest (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:33463:16)\n at Scope.$apply (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:33851:25)\n at done (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:27723:48)\n at completeRequest (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:27980:8)"
}From the message, it looks like your EIP web service is broken. You need to engage your SREs to get this back online because THIS IS COSTING YOU MONEY.
Thanks. I tried the app , Firefox browser on pc and chrome. Tried on my MacBook, nothing works. The nice lady on the chat inside T-Mobile app offered to do it. For 20 dollars ha!
I'll be dipped! I tried ordering through the Microsoft Edge browser and it looks like it might actually work. I don't need a bloody phone anymore so I'm not going to process the order, but it at least let me put things in my cart and add accessories.
We totally want you to upgrade without this hiccup. I know there's been some issues our engineers are working to fix on the site? Are you trying to do a JUMP upgrade by chance? I know that's one of the issue they're working on fixing.
Not jump, just a regular upgrade for wife to replace a paid off device. Really starting to think they don't want my money lol. Just tried again 5 min ago
Did you try it with Microsoft Edge? I'm not crazy about the browser in general but it worked on my computer and my phone.
