Forum Discussion
Unable to purchase phone online
I've been trying to purchase a phone upgrade for my wife. At least 20 times now and every time I get to the end I get, "oops we've hit a snag". Then it kicks me back to the page showing the phone...
Ah okay. Sorry, sounds like we didn't get to help you at the store. If traveling to the store is is more inconvenient, we'll need to get our Team of Experts folks to get a Help Desk ticket filed for the site to resolve the issue. To get the phone ordered, we'll either need to help at the store or have our Care folks over the phone help.
This is still happening. Here's the details from the debug console in Edge Chromium v 90.x:
{
"failureType": "API Failure",
"message": "Failed to post estimate installment to the underlying system.",
"errorDetails": [
{
"code": "500",
"message": "Failed to post estimate installment to the underlying system.",
"details": "Failed to post estimate installment to the underlying system for Cart Id: mrsdinjqmnrgkljugjstsljugyztillche4willfgm2dcndemezgen3dmi=.",
"errors": [
{
"code": "dcp-api-checkout-v3-error-2659",
"message": "The call to enterprise systems to estimate the installment plan details have failed. Please resubmit the request.",
"details": "Error has occurred with EIP"
}
]
}
],
"stackTrace": "Error\n at modalInstance.uibModal.open.controller (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:120550:43)\n at Object.invoke (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:20065:20)\n at $controllerInit (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:26087:35)\n at resolveSuccess (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:58396:35)\n at processQueue (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:32278:38)\n at https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:32326:28\n at Scope.$digest (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:33463:16)\n at Scope.$apply (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:33851:25)\n at done (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:27723:48)\n at completeRequest (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:27980:8)"
}
From the message, it looks like your EIP web service is broken. You need to engage your SREs to get this back online because THIS IS COSTING YOU MONEY.
