Forum Discussion
Unable to purchase phone online
I've been trying to purchase a phone upgrade for my wife. At least 20 times now and every time I get to the end I get, "oops we've hit a snag". Then it kicks me back to the page showing the phone...
Ah okay. Sorry, sounds like we didn't get to help you at the store. If traveling to the store is is more inconvenient, we'll need to get our Team of Experts folks to get a Help Desk ticket filed for the site to resolve the issue. To get the phone ordered, we'll either need to help at the store or have our Care folks over the phone help.
A lot of folks are having this issue (myself included); I ended up having to go to the store and I'm chatting with an Expert now to see if I can get a credit for the upgrade support charge. Right now, the only suggested course of action is to clear cache and cookies, try a different browser, etc, but nothing worked for me; the app gave me the same error message as well.
