Forum Discussion
Unable to purchase phone online
I've been trying to purchase a phone upgrade for my wife. At least 20 times now and every time I get to the end I get, "oops we've hit a snag". Then it kicks me back to the page showing the phone...
Ah okay. Sorry, sounds like we didn't get to help you at the store. If traveling to the store is is more inconvenient, we'll need to get our Team of Experts folks to get a Help Desk ticket filed for the site to resolve the issue. To get the phone ordered, we'll either need to help at the store or have our Care folks over the phone help.
I am also having this issue. I wanted to try to upgrade to the white S10 (backordered) and was even willing to do it in store but when I stopped in today, I was told to go online since it is sold out. I tried multiple times with different browsers on three different computers and on the T-Mobile app on my Galaxy S9, all with no luck. Nothing happens once I click trade in device...
This has become very frustrating and a complete waste of time and is clearly a T-Mobile issue given all the people here who are having similar issues.
