Forum Discussion
Can't upgrade my phone online - why?
Has anyone else experienced this? I have a Galaxy S7 Edge and my husband has a Galaxy S7. We also have an old plan (Simple Choice). We are finally ready to upgrade our phones to the S21, but when I t...
@budro6968 That might be an issue with that particular webpage or something going on on the back end. I'd clear out your history and trying signing in again to make the purchase. You could also reach out to our Care team and they can help further with the order.
