Forum Discussion
Charge me twice for the same bill
I have been a T-Mobile customer on July 10th and I switch my phone number from AT&T to T-Mobile on that day. After a few days, I have received a mail from T-Mobile about current charges. I mail a...
Sorry to hear that you were charged twice! It sounds like your auto payment went through before your check arrived to us. We can take a look at your payment history and issue a refund if there was a double charge. If you have a Facebook or Twitter account, please use the links in my signature to message our T-Force team since they will be able to securely access your account and do a thorough investigation.
I have had a similar issue with my bill. I signed a contract with T Mobile back in Sept/Oct 2020 for $109/month and was charged two times each of the three months that I had the service. I canceled my plan in Nov 2020 and switched to prepaid. I was told that I would be billed for the remaining balance that was between $400-$600 which I tried to dispute. I was recently contacted that I now owe $1300.00!!! I tried to get it resolved but was disconnected and the person that I talked to could not explain to me why I owed so much. I paid the three bills that I owed but did not pay the double bills when I canceled. I've read so many complaints of this happening to other customers and no one seems to be able to explain why this happens not even the manager that I spoke to. So far prepaid has not given me any problems but I would absolutely NOT recommend T Mobile to anyone. Large corporations will only take advantage of their customers when they don't stand up to them. This company needs to be investigated!
