Forum Discussion
Credit check left a hard inquiry
So, before I had established an account with t-mobile, a representative from t-mobile specifically told me that the credit check would be a SOFT PULL and NOT a HARD PULL. So i agreed to have them...
I hear what you're saying and we do appreciate the feedback. If you're not getting the best customer service in our retail stores, there are ways that we can report that and bring it to their attention. Here on the support site, we don't have the ability to change the requirements for credit checks or provide any other documentation other than the link I posted. A change like that would have to come from another department. As I mentioned before, I can pass this suggestion along, I just can't say for sure if this'll change or when. But, I can get your feedback in the right hands so our internal team can review it.
Today, I wanted to get home internet from T-Mobile and I figured out that there will be an hard inquiry. The surprising point is that I am using T-Mobile for a few years and my family plan is on autopayment. I do not understand why T-Mobile needs hard inquiry; what I pay for the family plan is more than home internet and there was no hard inquiry.
For getting home internet, in my mind, this does not make any sense at all.
