Employee Review

Hello. I wanna write a review for the person who helped me earlier. He said he is not a support tech but he can help me anyways. His name is DeWayne. He took the time to help me because I was having problems with my data from yesterday. Thank you so much, DeWayne!

Re: Employee Review

Hi I was I  the Long Island South Store in valley stream. I just want to write to say how fantastic  Marrow was at that store. .Marrow stepped in to help me with my phone when it was locked and I was stressed out. He wasn't my original rep. I went over to him when the young lady helping me did not have the correct answers. Marrow was so patience with me especially when I forgot my passcodes on all my account. Marrow made me feel proud to be a loyal customer of T mobile. Marrow is a true asset to the Valley Stream Branch. Kudos to Marrow. THANKS AGAIN.

@tmo_mike_c  I  woke up this morning to find my phone was shut off. Due to Dorian I completely forgot to pay my phone bill. I called to make a payment and a lovely young lady by the name of Brea answered my call. She's located at the call center in Tampa. I have spent the past 30 minutes trying to find out how to send in a review on her. If that says how much she deserves recognition. Brea, is an AMAZING team member!! She is cheerful, bubbly, very efficient at her job and she just has a way about her that makes it easy to talk to her. Brea not only made me laugh and de-stress a little, she also made me feel as if I am a part of a huge family. My phone was reconnected, my disconnect fee was reversed and my payment was suspended for 10 days. If I'm still feeling an impact from Dorian after 10 days I can call and T-Mobile will push the payment out further. I hope this reaches her even tho I didn't get her last name.. Brea, thank you for being such a wonderful person. I pray you and your family are safe during Dorian, and all of Florida. Switching from Verizon to T-Mobile was the BEST decision I've made. Thank you, Cheryl

Hello! My phone was recently stolen so I went to the Santa Rosa, CA T-Mobile location (in Codding Town) and a nice young lady, named Charity, helped me. She was very knowledgeable, very nice, and VERY HELPFUL! She explained things clearly and made sure we got the best deal and best fit for us. I'm glad I was lucky enough to go in when she was working.

Hello! I had the pleasure of speaking with Dashawna (1232747) over the past few days. We needed to set up a new line and new phone but had a terrible experience in-store. Dashawna was very friendly, helpful, and professional. Great customer service, and I appreciate her help with resolving our concerns!

No you can't. Speak to their manager, even if they are in care or just in store, to let them know how they did so they get the kudos they deserve. I always leave mine under Google Reviews as well & make sure you fill out any survey forms.

First, employee feedback from customers should be an easilyaccessible feature for any company...the slightest action can substantiate customer loyalty or break it, which is essential tonimprove consumer relations. However, let me get started towards my purpose here, it is to shine a bright light upon a T Mobile emplyee nameqd Angelo empid 306809. This remarkable person has left a lasting positive impression upon me by lightening my moms monthly payment. She has recently retired and her finances have tightened. But my friend Angelo not only helped her, the way in which he applied that saving has awakened me to how important consumer relations actually can be. The phone call was recorded and should be reviewed to take notice of how a playful spirit works their magic and influences lives beyond financal savings but helps brand names stick out positively. THANK YOU, ANGELO306809

Ever since I switched from ATT to T-Mobile I have had positive experiences with customer service. Today my phone stopped receiving calls which is a big issue because I am working from home. I just want to mention that although the wait times were longer due to the virus, several employees were able to help me including Cameron on the website chat, Jamesa from Florida through the app and Joseph by phone. Joseph walked me through how to change certain network settings and I could receive calls and get back to my work. Thank you T-mobile!

Hi, I had a question about my billing and I contacted T-mobile help on the phone. A friendly voice answered my call and her name is Bella. Her ID number is 1393397. She is located in the Philippines. She was a wonderful help to me and clarified my bill for me. I wish customer service like this is everywhere just like Bella. Thank you.

Assamaou G at the Aramingo Rd location in Philadelphia was absolutely great!  Please give her a raise/promotion 😉....

Brian S