Forum Discussion
How can I dispute a T-Mobile collection account if they can’t find any outstanding balance account?
T-Mobile sent me to collections, I got off the phone with a representative and they can't find any account with a outstanding balance. How can I dispute it?
This is super strange but there's gotta be an explanation for this. I say you should give our T-Force folks another shot at this. You can reach them by using the Facebook or Twitter links on our Community-2153 page. They are super helpful and can shed some light on this.
Become familiar with the Fair Credit Billing Act and use it. In cases like this, talking on the phone is pointless. Do everything by business letter. Be aware that in many jurisdictions T-Mobile's required arbitration clause is unenforceable and they can be taken to your local small claims court. Many lawyers will give you some basic advice for free.
