Forum Discussion
How to switch from post pay to prepay plan
Chat told me to go to a store. Store says they can't do it there. Chat doesn't seem to have a clue. 4 tmobile reps told me 4 different things and I am just too sick to fight over something that sh...
The link below shows the steps to convert from a post paid plan to a Tmobile prepaid connect plan. Looks like you need to buy a prepaid sim to start with.
https://www.t-mobile.com/support/plans-features/sign-up-for-t-mobile-connect-prepaid-service
I do think i can get the SIM in store, but they can't switch the account. I have severe health problems, it took me WEEKS to get to the store after I was told I could go to the store and switch the account, only to be told I can't. It will be quicker for me at this point to have the SIM shipped...i wasted a lot of time and about $60 paying for the higher cost plan because I tried to do it the so called easy way.
I won’t go to my nearest store, because they pulled a stunt on me a year ago...the next nearest store is less than 15 minutes away...but i struggle to eat, use the bathroom, and just get out for basic necessities...I don’t have an extra half hour to go to and from a tmobile store again.
