Forum Discussion
I cant recieve verification codes from certain sites?
So I've been having this issue where I can't receive verification codes via text from sites like Amazon and Discover but I receive them phone from others. Is this a problem on tmobiles side? I've been talking with Amazon customer service to fix the problem considering I can't use many of the smart home device features but it hasn't gotten anywhere... -_-
Are you able to receive any texts from short codes? I'm thinking you may have a block on the account that's preventing these verification codes from coming through. You can easily see if there's a block by taking a look at these steps: Bloqueo de contenido. If you do not have a block on the account, I'd strongly recommend calling 611 or working with T-Force over Facebook / Twitter because a network ticket may need to be filed with the specific companies you cannot receive these codes from.
Thanks for the update, @magenta10147075! I'm glad you were able to contact us and get it squared away. 😊
In case anyone else has this issue it is a default setting on t-mobile to block and doesn't show on the blocked page. Just contact support and they will unblock and it will work.
