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tmo_amanda
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Re: Fraudulent activity by a TMobile employee switching my SIM # to a new device to steal funds
Gosh, that's a nightmare of a situation especially considering you may not be able to get those funds back from coinbase. I know that with every day passing you need more answers. Unfortunately, this is a situation that only our fraud team can handle. I hate to repeat the same info you've been given multiple times, but we have to allow the fraud department to research what exactly happened which will determine the outcome.210Visto0likes0ComentariosRe: Impossible to activate new prepaid MI line on website, control disabled
Interesting! I'm not quite sure why this is happening but I'm going to forward your screenshots and steps back to the engineer to see if we can figure it out. I appreciate you being extra helpful and breaking down each step. 😊101Visto0likes0ComentariosRe: Impossible to activate new prepaid MI line on website, control disabled
Thanks for the update and extra info. I have an update from the team I've been working with to see what's happening with the activation page. It looks like there's a reCAPTCHA box that should've appeared on the line setup page (between 10B and 10C) once you hit "get a new number" which will then allow you to enter the area or zip code for a phone number available. Do you recall seeing that reCAPTCHA box show-up19Visto0likes0ComentariosRe: Impossible to activate new prepaid MI line on website, control disabled
Hey, @glen711! Thanks a million for the heads up on this issue. I wasn't aware this was happening, however, I know we had a few issues with the site a couple of days ago. Are you still unable to move forward with checking out? While I wait to hear back from you, I'm going to forward your post to our web engineers to see if they can get this straightened out.23Visto0likes0ComentariosRe: PayGo prepaid plan no longer part of T-Mobile?
Hey, @magenta10074307! A change to the PayGo plans was made back in July. They're now being handled by UltraMobile whom has been a longtime T-Mobile partner. To switch to a PayGo plan, you'll need to port your number to Ultra by calling 1-888-777-0446. Let me know what other questions you have and I'll do my best to get them answered.224Visto0likes0ComentariosRe: SAY NO TO T MOBILE
Hey, @chandranandipati7! I'm truly sorry for the amount of time you had to spend on the phone to get the account transferred over and attempt to get service to your friend in India. There's no reason it should have taken this long nor should you currently be waiting on us to get signal in India. You shouldn't have had to repeat yourself as many times as you did because each employee you speak to should be noting the account. I'd love to be able to personally help with the situation but we do not have access to customer accounts via our Support Community. However, I highly recommend working with T-Force via Facebook or Twitter because everything will be written down and you shouldn't have to repeat yourself that much not to mention being placed on hold. I'm so sorry I'm not able to help more, but T-Force will be able to give you more info on what's going on.58Visto0likes0ComentariosRe: International Pass 15 GB/30 Days
Thanks for the extra info! The data from the international data pass will only be utilized while you're out of the country which means normal domestic data will not count towards the 15 GB allotment. With regard to the calling, you'll get unlimited calling from Simple Global countries to other Simple Global countries and U.S.. Both countries you mentioned are included in Simple Global and you can find more info on other countries here: Simple Global | Viaja al extranjero sin cargos por roaming | T-Mobile. Let me know if you have any other questions. 😊392Visto0likes0Comentarios