Forum Discussion
Impossible to activate new prepaid MI line on website, control disabled
Dear T-Mobile and Community: I'm running across a problem trying to activate a new prepaid MI line on a new account. It appears that a required website control is disabled in the website's co...
Interesting! I'm not quite sure why this is happening but I'm going to forward your screenshots and steps back to the engineer to see if we can figure it out.
I appreciate you being extra helpful and breaking down each step. 😊
¡Hola, @glen711!
Thanks a million for the heads up on this issue. I wasn't aware this was happening, however, I know we had a few issues with the site a couple of days ago. Are you still unable to move forward with checking out?
While I wait to hear back from you, I'm going to forward your post to our web engineers to see if they can get this straightened out.
