Forum Discussion
$200 Rebate Home Internet Virtual Card Won't Activate
I signed up for T-Mobile Home Internet and applied for the $200 virtual card through their promotions center. I recently received the email link to apply and activate the card, however when I try to enter my mobile number or gateway number, an error message pops up and states "We are not able to validate the information provided. Vuelve a intentarlo".
I'm not sure what other mobile phone number I need to enter or if there is a known issue but trying to figure out how to activate this virtual card. Has anyone else gone through a similar issue with this error message?
connorbre wrote:
I signed up for T-Mobile Home Internet and applied for the $200 virtual card through their promotions center. I recently received the email link to apply and activate the card, however when I try to enter my mobile number or gateway number, an error message pops up and states "We are not able to validate the information provided. Vuelve a intentarlo".
I'm not sure what other mobile phone number I need to enter or if there is a known issue but trying to figure out how to activate this virtual card. Has anyone else gone through a similar issue with this error message?
It should be the phone number of your home internet line. If that's not working I would contact Tmobile customer support to sort this out.
connorbre wrote:
I signed up for T-Mobile Home Internet and applied for the $200 virtual card through their promotions center. I recently received the email link to apply and activate the card, however when I try to enter my mobile number or gateway number, an error message pops up and states "We are not able to validate the information provided. Vuelve a intentarlo".
I'm not sure what other mobile phone number I need to enter or if there is a known issue but trying to figure out how to activate this virtual card. Has anyone else gone through a similar issue with this error message?
It should be the phone number of your home internet line. If that's not working I would contact Tmobile customer support to sort this out.
I'm having the same issue, same error message. Used both cell number and internet number both don't work.
I have same issues. And my lines are working. So now what???
Same issue. It asks for "mobile number" so it shouldn't be the home internet number assigned. That being said, I tried that too, to no avail. Any resolution?
It could be the browser you're using. I typically use mozilla but when I log into tmo with it, it tells me something's gone wrong and to try later. I logged in using chrome and I could enter data and it would accept them. Try it.
Thank you for all the responses to my question. It appears the Internet has a different phone number. Attached to it versus the cell phone number It was asking for. I got my visa rebate, so thank you all :)
I got the card information and activated it. But when I use it, I get told there are insufficient funds. I haven't used any of it. ¿Qué hago?
Following as I am also having that issue!
